The banner situation
What impact have the events of recent years had on the way pharmacies should choose which franchise they join? The SARS-CoV-2 years, particularly 2021/22 floated almost every pharmacy boat including …
Hunting for unicorns
It’s the great quest of modern pharmacy, finding the pharmacist who is comfortable with, and enjoys, front-of-practice encounters. Do they exist? People have been hunting unicorns for millennia. The first …
Fuelling loyalty
Customer loyalty is a holy grail of retail business. Can it be garnered through a program? Or does it require an understanding of your patients and their needs, and an …
The high road, or the low road?
The current community pharmacy agreement negotiations promise to be a unique journey. And owners need to build some roads of their own rather than just rely on the CPAÂ According …
Holding the reigns
You need to learn to delegate, and not abdicate, responsibility when running a successful pharmacy As rumours began to swirl about the relationship between American divorcee Wallis Simpson, and King …
Finding your ‘banana skin’
You need to identify your potential business ‘banana skin’ if you don’t want to fail in the 60-day dispensing era In 1907, Anna H Sturla was in New York boarding …
The dragon and the bubbleÂ
The pandemic profit bubble may have burst, but pharmacy’s now widely accepted role as a highly valued interface in the health system should provide more incentive than ever to push …
Pharmacy’s ‘date that will live in infamy’
The federal government revealed its plan for 60-day dispensing on 26 April, a watershed moment for community pharmacy. What does it mean? And how can we respond? On the 8th …
The importance of being (like) ErnestÂ
In pharmacy, as in any business, a crucial component of success is the ability to manage many different budgets, say Bruce Annabel and Mal Scrymgeour Ernest Beaux, a Russian/French compounding …
All burnt out
Supply chain and workforce shortages, rising workloads, stressed patients: pharmacy is copping it from all angles… What can pharmacies do to avoid staff burn out? In 1826, British pharmacist John …
Finding the right measurement
Measuring the performance of your pharmacy seems easy, but are you looking at the right metrics to best gauge its success? Simon Stevin was well ahead of his time. In …
Shades of grey
What is a successful culture for a business? How do you define it? And how do you cultivate it? With audible gasps of astonishment, people peered excitedly through the window …