APP2023 Videos
Pharmacies facing increase in ‘cyber activity’
Andrew McManus, Fred IT Group’s general manager service delivery, addresses the rising threat cyber criminals pose to Australia’s community pharmacy network and how to defend against attacks “The risk is …
Managing moral distress
Moral distress is part of pharmacy life; Amanda Galbraith and Curtis Ruhnau discuss how to manage it, and where you’ll always find someone who will listen Amanda Galbraith and Curtis …
POTY finalist Livelife Pharmacy Cooroy basks in sunshine
What are the two key factors that set this rural pharmacy apart from others? AJP host Miranda Deakin is joined at the AJP stage by Jacqueline Meyer, Livelife Pharmacy owner …
We like to shake things up: Capital Chemist Calwell
‘We find a need in the community and we do something about it. We don’t like to do things conventionally’ says ACT-based POTY finalist Pharmacists and co-owners Kathleen Tran, Lucinda …
Turn customers into advocates or lose battle for relevance
Did you know that your existing customer base is possibly your business’ greatest hidden asset? Customer experience expert Amanda Stevens tells us more During APP2023 Amanda presented a session titled: …
Uncertainty lies ahead
Community pharmacies have yet to see the impact of rising interest rates on their retail performance, says business specialist John Thornett But when this impact does start to be felt …
Practicing at the cutting edge of medicine
Kate O’Hara, SHPA vice president, speaks about workforce issues, scope of practice, medication charting and the opportunities in hospital pharmacy “Hospital pharmacy is a unique opportunity for pharmacists. You can …
Multidisciplinary role the future for full scope: Minister
Federal minister and pharmacist Emma McBride speaks about increasing the profession’s scope of practice and on strategies to address healthcare workforce and access issues The COVID-19 pandemic “really emphasised” the …
‘It’s not about retail, it’s about a health experience’: Ouyen Pharmacy
The team’s efforts have resulted in a 40% growth rate in two years – and a Highly Commended award as finalists of Pharmacy of the Year 2023 When business partners …
We can’t just switch off 7CPA programs – Butler
May’s federal Budget will provide answers to several questions relating to the pharmacy sector, Mark Butler, the Minister for Health and Aged Care says Speaking during a doorstop interview at …
WholeLife Pharmacy Cairns wins POTY for Excellence in Business Management
Differentiation, customer service, and investment in staff are what set this innovative pharmacy in tropical Queensland apart from others Just a tiny fraction of the 65-strong team at WholeLife & …
Unique challenges and innovation: POTY winner Thursday Island Pharmacy
In many ways Thursday Island pharmacy is the same as every other pharmacy in Australia – their patients ‘just happen to live on 18 different remote islands’ This unique geography …