angry customers
QR codes could become ‘flashpoint for customer abuse’
Threats, abuse and violence in and around shops have skyrocketed since the pandemic began, new figures show Data compiled for the Shop, Distributive and Allied Employee’s Association (SDA), which represents …
World news wrapup: 30 September 2021
Pharmacist ‘slagged online’ for months and nurse punched over vaccination fury; UK driver shortage hits medicine supply; US pharmacists burning out Medicine Hat, Alberta: Local pharmacist Greg Bueckert has taken …
The week in review
Pharmacy continues to deal with problems sparked by the COVID-19 pandemic, vaccination issues and lockdown fatigue Pharmacy Guild national president Trent Twomey confirmed that the organisation is in talks with …
Guild leader lauds ‘very brave’ pharmacy assistant
The Pharmacy Guild has condemned an attack on a group of pharmacy workers in NSW, saying the sector is already under duress Pharmacy Guild NSW president David Heffernan has pleaded …
How can you de-escalate strong emotions in pharmacy? Advice from the experts
Pharmacists are among the most accessible health care professionals, having many patient interactions per day, and this can sometimes leave them exposed to anger and aggression Most interactions are pleasant and enjoyable, …