Finding the right measurement
Measuring the performance of your pharmacy seems easy, but are you looking at the right metrics to best gauge its success? Simon Stevin was well ahead of his time. In …
Shades of grey
What is a successful culture for a business? How do you define it? And how do you cultivate it? With audible gasps of astonishment, people peered excitedly through the window …
Light bulb moment
In the face of declining customer numbers for traditional pharmacy, Bruce Annabel and Mal Scrymgeour provide 9 tips to keep patients coming back to your pharmacy As a rule, light …
High pressure system
In the face of unrelenting stress on pharmacists and their teams, Bruce Annabel and Mal Scrymgeour offer six tips to help you create the right atmosphere to handle the pressure …
The trouble with purpose
Many pharmacies have a purpose that motivates their actions, however, they often have a flawed, or even no, plan to achieve this goal In 1860, the Royal Society of Victoria …
Bulletproofing your pharmacy
With many pharmacies currently experiencing a pandemic income ‘high tide’, it’s vital to prepare before the next low tide arrives The bullet proof vest has a chequered history with an …
Survivor bias
What does business data tell us about a pharmacy’s ‘survivor bias’, and how can it be used to change a pharmacy from one that is simply surviving to one that …
Pharmacy’s COVID ‘high tide’
What will be revealed in pharmacy when the tide finally goes out after the pandemic storm? How should owners react to the changed situation? For many pharmacies, the windfall of …
Pharmacy cheerleading
Being a pharmacy cheerleader is about motivating your team, having a vision and driving solutions through performance and rewards As president of the Unites States of America from 1933 to …
Not being average
Is your pharmacy average? Bruce Annabel and Mal Scrymgeour offer their advice on the strategies to differentiate yourself from the average Eight years ago, National Geographic magazine collected statistics on …
The rumbling mountain
Community pharmacy continues to ignore the warning signs of an impending upheaval at its peril Pliny the Younger’s letters didn’t mention the earthquakes that preceded the eruption of Mount Vesuvius …
The price of hindsight
Are pharmacies fanning the flames of disaster by their poor planning around managing their business margin? Diners at the Plaza Hotel in New York were given reason to pause over …